@JobcentreMole is a Job Centre advisor who has taken to Twitter to speak out about the Job Centre’s unfair treatment of people who are claiming benefits. For obvious reasons he is anonymous. I think that what he’s doing is very brave. We did this interview by email. (All emphases are mine).The Mole says: “I started my career with Jobcentre plus over 15 years ago at such a young age, I have literally done every job at lower (band B) level there is within the Jobcentre. I can assure you my knowledge of Jobcentre Plus is up with the best, I can also assure you I am not alone with my views.”Do the management have targets to sanction x number of people, or are your team encouraged to sanction people?
There is 100% no specific target at all, however it is and has been mentioned before that each signer should be looking at a minimum of 2 sanctions a day. say for example offices are looked at in clusters, and say there are 7 offices in a cluster, lets use London for example…. if there are 10 offices in London, Office one achieving 100 sanctions a week, office two 90, three 80 and so forth, I can guarentee you that offices 5 to 10 will be pulled week in week out regarding why they are not achieving what the other offices are achieving. we all have a sister office (generally means an office that has a similar register to yours) and we are marked on our achievements in accordance with theirs. If they have a bad ass office manager who hammers staff to sanction customers, it impacts on office b. I once saw a guy who works for us sanction 23 customers in one day!, it took him a ridiculous amount of time to do all the paperwork!, had he done this to get a better box marking? or to warrant his job? no he did it because the night before he had watched a programme on tv. it disgusted me!. There are customers that quite blatantly flaunt the rules and there are the odd customers that indeed require a sanction!, but I mean this, only the odd one!. and never generally the ones that actually get the sanctions!.What was the worst thing that you saw happen in your Job Centre?
Without a doubt has to be the two facedness of the managers. we have weekly meetings, in these meetings we are encouraged to sanction customers for various reasons mainly not actively seeking employment in adherance to their jobseekers allowance. now not a lot of customers know this but its a lottery who gets pulled, it depends on the member of staff, and also on the customer, example, if a 6ft 2 big aggressive builder was to walk over to the signing section I can assure you he would not be challenged, however the more weaker clientel are. We give customers a JSA1(ils) form and are encouraged to get them to sign it to (re-open their claim if sanctioned), what we dont tell the customer is that signing this form puts another 2 weeks on the sanction.We also do our referrals online now, and these are not vetted by anyone, so basically you could walk into a jobcentre and be pulled for not actively seeking, we would take the details of what you have been doing over the past fortnight and totally change your answers, thus guaranteeing a sanction. I have never in my time seen one customer ask to see the papers as to why they have been sanctioned. not one. the unfortunate thing is the general public is too trusting of jobcentre staff. Neither by the way do customers demand to speak to FJR managers (basically the manager responsible for the member of staff doing the paperwork). Sure they ask to speak to the office manager, who comes along and hasnt a clue whats really happening so pay lip service. Customers need to deal with the front line managers, only then will something be done, these guys get the easiest ride in the jobcentres, trust me I’ve been one!.
SO…individually what is the worst thing I have ever seen in a jobcentre, I see people on the DEA caseload (disabled people) sanctioned week in week out because if they don’t ask for support no one gives a damn. I see customers come in and get lied to and fobbed off. I once saw a gent come in who had missed an appointment because his wife had passed away, and because he did not make a fuss about this he basically accepted his claim had been closed and he had lost 2 weeks benefit. It’s a cruel world out there, and as much as I do believe people need to be looking for work, I can also assure you that even the genuine people that are genuinely looking lose their benefits.
I truly suggest that you read the whole thing.
The performance of 740 UK job centres is currently judged on the number of people who stop claiming benefits.
But The performance of 740 UK job centres is currently judged on the number of people who stop claiming benefits.
But in 40% of cases, the Commons Public Accounts Committee said, officials did not know if former claimants had found work or not while the record of individual job centres was not rated. the Commons Public Accounts Committee said, officials did not know if former claimants had found work or not while the record of individual job centres was not rated.
The DWP keeps a scorecard that includes info on how many folk get sanctioned - and, according to a Reasonable Jobcentre Advisor in the article, some jobcentres have set and enforced targets for the amount of people they can get sanctioned.
Neil Couling - the man responsible for benefit reforms - "has a hunch" that these sanctioning league tables are an "isolated incident" and has since began an inquiry.
If you want to find out how well your area’s doing, check out the table here!
Something tells me his disclosure isn’t coming back pristine either, so it’s ASDA for you, Ratzinger.
“Boycott Workfare is a UK-wide campaign to end forced unpaid work for people who receive welfare. Workfare profits the rich by providing free labour, whilst threatening the poor by taking away welfare rights if people refuse to work without a living wage. We are a grassroots campaign, formed…
i love it in the same way that i love cherry coke
i know its rotting my teeth
dissolving my insides
accreting in my fat-pockets
but i’ll never stop loving it
Can we all just take a few moments to applaud this absolute hero.
i am so sorry
That’s fucking unreal. I’m so sorry you’ve been put in such a horrible situation. :( Signing on to JSA is kind of like playing football, only the goalposts keep shifting.
I’ve found that the personal advisors you get after so many weeks are really, really good, in spite of the horrible stuff their work demands of them. Here’s to hoping things get better!
I had a similar thing happen, where I had an in-depth discussion about videogames with my advisor because I was on a game design course at uni. In fairness, it was one of the best sign-ons I’ve had, because there was 0% headache from advisors second-guessing anything I said.